Tuesday, November 28th, 2017, The Ubaya FBE Postgraduate welcomed four special guests from PT. Telkom Indonesia, Tbk. known as one of the state-owned enterprises engaged in the digital industry. The four guests are Sriyati (Group of Competency Center of TELKOM CORPU), Dudung Dwi Rantono (Widyaiswara-3, Division of Corporate University Bandung), Solihin (Learning Impact Measurement Team), and Lido Hermawanto (Widyaiswara). Something that is more special, the Telkom visit was to share the secrets of how to become a world-class best employer company after PT. Telkom entered the Top 50 World’s Best Employers 2017 by Forbes Global 2000. PT. Telkom is ranked 44th among the world’s leading companies and 9th in Asia. This seminar was opened with remarks by the Head of Master of Accounting program. Dr. Bonnie Soeherman, SE., M.Ak.
The first material was delivered by Sriyati who talked about the organizational culture created by PT. Telkom. She explained the importance of organizational culture for the sustainability of a company. In Telkom itself, the company’s organizational culture is called “The Telkom Way” which has 3 important elements: Basic Belief: Always The Best (Integrity, Enthusiasm, & Totality), Core Values (Solid, Speed, & Smart), and Key Behavior (Imagine, Focus, & Action). The Telkom Way is socialized to the entire organization of PT. Telkom and instilled into the minds of all employees. One way of internalization is to use the jingle entitled Always the Best, with the last lyrics “to be the best, to be the star, to be the winner”.
The second material was presented by Dudung Dwi Rantono who discussed how PT. Telkom educated all its employees to be Great People. No matter how much capital we have, no matter how sophisticated the technology is, it will be useless if a company does not have the Great People. At Telkom itself, the selection process is strictly enforced and an applicant must undergo a 9-month GPTP (Great People Trainee Program) training program to find out suitable department for the applicant to work before being accepted as Telkom employee. The purpose of holding training programs is to improve employee performance so that company performance also increases. Telkom also has national-scale employee development programs such as GPDP (Great People Development Program) and GPMP (Great People Management Program) as well as international-scale programs with GTP (Global Talent Program) and TICC (Telkom International Capability Center).
The third material was presented by Solihin who explained the effectiveness of the training. He explained that there are 4 stages in learning value chain, that is learning needs diagnosis, learning design & development, learning delivery & deployment, and learning impact measurement. Furthermore, there are 5 levels in learning impact measurement, namely level of satisfaction, learning, behavior, performance, and finance (RoLI / RoTI). The message delivered by Sholihin was “If you cannot measure it, you cannot manage it.” All the learning and training programs provided by Telkom to its employees are evaluated how effective its impact on employee performance.
The last speaker, Mr. Lido, explained the importance of performance management to achieve the company’s vision and mission. With performance management, Telkom employees are always motivated to work as well as possible to achieve individual and unit performance goals, which in turn will also improve Telkom’s performance in a corporate manner. Telkom rewards its employees who excel in the Telkom Group Award event that is routinely done every year. He also explained the multitier competence assessment (360 °) applied by Telkom, with an assessment of skills & knowledge, personal quality, and culture.
The event was then closed with the handover of souvenirs by the Head of Master of Accounting. Dr. Bonnie Soeherman, SE. M.Ak. and group photo. This seminar has created the awareness that the role of human resources is vital and irreplaceable. “The main engine is not technology anymore, but great people”.